How to Download WhatsApp Business Pro and Connect with Your Customers
- anatoliyevdokimov0
- Aug 10, 2023
- 12 min read
Download WhatsApp Business Pro: A Guide for Small Businesses
If you are a small business owner, you might be looking for a way to communicate with your customers more effectively and efficiently. You might have heard of WhatsApp Business, a free app that allows you to create a business profile, send and receive messages, and showcase your products and services on WhatsApp. But did you know that there is also a premium version of WhatsApp Business called WhatsApp Business Pro? In this article, we will explain what WhatsApp Business Pro is, why you should use it, how to download it, and how to set it up.
What is WhatsApp Business Pro?
WhatsApp Business Pro is an optional paid feature that helps you run your business even more efficiently and attract more customers. It is built on top of WhatsApp Business and includes all the features that you rely on, such as the ability to send multimedia, free calls, free international messaging, group chat, offline messages, and much more. However, it also offers some additional features that are not available in the regular version of WhatsApp Business.
download whatsapp business pro
The difference between WhatsApp Business and WhatsApp Business Pro
The main difference between WhatsApp Business and WhatsApp Business Pro is that the latter allows you to communicate with customers at scale through programmatic access. This means that you can use the WhatsApp Business Platform, which is a set of APIs and webhooks that enable you to send and receive messages programmatically. You can also integrate WhatsApp with other platforms and services, such as CRM systems, chatbots, e-commerce platforms, and more.
The features of WhatsApp Business Pro
Some of the features of WhatsApp Business Pro include:
Business profile: You can create a profile for your business to help your customers find valuable information, such as your company's address, email, website, and business hours.
Labels: You can organize and easily find your chats and messages by assigning different labels for each chat.
Messaging tools: You can quickly respond to your customers by using away messages, greeting messages, quick replies, and automated messages.
Product catalogs: You can showcase your products and services to potential customers in a visually appealing way by creating a product catalog on WhatsApp.
Multiple users: You can allow multiple people to manage the same WhatsApp Business account by using the multi-user feature.
Contact labels: You can organize your contacts by assigning different labels for each contact.
Message analytics: You can track the performance of your messages by using the message analytics feature.
Conversation-based pricing: You can pay only for the conversations that you initiate with your customers based on different conversation categories, such as marketing, utility, authentication, and service.
Why should you use WhatsApp Business Pro?
WhatsApp Business Pro can help you transform your business by enabling you to engage audiences, accelerate sales, and drive better customer support outcomes on the platform with more than 2 billion users around the world. Here are some of the benefits of using WhatsApp Business Pro for small businesses:
The benefits of WhatsApp Business Pro for small businesses
Reach your customers where they already are: With WhatsApp Business Pro, you can connect with your customers on their preferred messaging app and provide them with a seamless and convenient experience.
Drive business outcomes: With WhatsApp Business Pro, you can leverage the power of conversational commerce, generate leads, increase conversions, and boost customer loyalty on WhatsApp.
Scale your communication: With WhatsApp Business Pro, you can automate your communication and handle a large volume of messages with ease and efficiency.
Integrate with other platforms: With WhatsApp Business Pro, you can integrate WhatsApp with other platforms and services that you use for your business, such as CRM systems, chatbots, e-commerce platforms, and more.
Comply with data privacy and security standards: With WhatsApp Business Pro, you can ensure that your communication is secure and compliant with the data privacy and security standards of WhatsApp, such as end-to-end encryption, GDPR, and ISO 27001.
The success stories of WhatsApp Business Pro users
Many small businesses around the world have used WhatsApp Business Pro to grow their business and achieve their goals. Here are some examples of how WhatsApp Business Pro has helped them:
Business name
Industry
Goal
Result
Kiwi.com
Travel
To provide customer support and travel updates to customers on WhatsApp.
Reduced customer service costs by 50% and increased customer satisfaction by 35%.
Wish
E-commerce
To send order confirmations, shipping updates, and delivery notifications to customers on WhatsApp.
Increased delivery rates by 10% and reduced customer inquiries by 40%.
KLM Royal Dutch Airlines
Travel
To send boarding passes, flight status updates, and travel tips to customers on WhatsApp.
Served more than 1.4 million customers on WhatsApp and achieved a 40% higher response rate than other channels.
Dunzo
Delivery
To enable customers to order anything from local stores on WhatsApp.
Grew monthly active users by 40% and increased order value by 23%.
Rappi
Delivery
To offer a personalized shopping experience to customers on WhatsApp.
Increased conversion rate by 20% and retention rate by 25%.
How to download WhatsApp Business Pro?
If you are interested in using WhatsApp Business Pro for your business, you will need to download the app on your phone and sign up for the service. Here are the steps to download WhatsApp Business Pro for Android and iPhone:
The steps to download WhatsApp Business Pro for Android
Go to the Google Play Store on your Android phone and search for "WhatsApp Business". Alternatively, you can use this link: .
Tap on the "Install" button to download the app on your phone. You might need to grant some permissions for the app to access your contacts, photos, media, and files.
Once the app is installed, open it and tap on "Agree and Continue" to accept the terms of service and privacy policy of WhatsApp.
You will be asked to verify your phone number. Enter the phone number that you want to use for your business account and tap on "Next". You will receive a verification code via SMS or a phone call. Enter the code to verify your number.
You will be asked to create a business profile. Enter your business name, category, description, address, email, website, and business hours. You can also upload a profile photo for your business. Tap on "Next" when you are done.
You will be asked to choose between WhatsApp Business and WhatsApp Business Pro. Tap on "WhatsApp Business Pro" to proceed. You will be redirected to a web page where you can sign up for the service. You will need to provide some information about your business, such as your company name, industry, country, contact person, email address, phone number, website URL, and message volume. You will also need to agree to the terms of service and privacy policy of WhatsApp Business Platform. Tap on "Submit" when you are done.
You will receive an email from WhatsApp confirming your sign up request. You will also receive a message from WhatsApp on your phone with a link to activate your account. Tap on the link to activate your account. You might need to enter a verification code that you receive via SMS or a phone call.
Congratulations! You have successfully downloaded and activated WhatsApp Business Pro on your Android phone. You can now start using the app to communicate with your customers and use the WhatsApp Business Platform features.
The steps to download WhatsApp Business Pro for iPhone
Go to the App Store on your iPhone and search for "WhatsApp Business". Alternatively, you can use this link: .
Tap on the "Get" button to download the app on your phone. You might need to enter your Apple ID password or use Touch ID or Face ID to confirm the download.
Once the app is installed, open it and tap on "Agree and Continue" to accept the terms of service and privacy policy of WhatsApp.
You will be asked to verify your phone number. Enter the phone number that you want to use for your business account and tap on "Done". You will receive a verification code via SMS or a phone call. Enter the code to verify your number.
You will be asked to create a business profile. Enter your business name, category, description, address, email, website, and business hours. You can also upload a profile photo for your business. Tap on "Next" when you are done.
You will be asked to choose between WhatsApp Business and WhatsApp Business Pro. Tap on "WhatsApp Business Pro" to proceed. You will be redirected to a web page where you can sign up for the service. You will need to provide some information about your business, such as your company name, industry, country, contact person, email address, phone number, website URL, and message volume. You will also need to agree to the terms of service and privacy policy of WhatsApp Business Platform. Tap on "Submit" when you are done.
You will receive an email from WhatsApp confirming your sign up request. You will also receive a message from WhatsApp on your phone with a link to activate your account. Tap on the link to activate your account. You might need to enter a verification code that you receive via SMS or a phone call.
Congratulations! You have successfully downloaded and activated WhatsApp Business Pro on your iPhone. You can now start using the app to communicate with your customers and use the WhatsApp Business Platform features.
How to set up WhatsApp Business Pro?
After downloading and activating WhatsApp Business Pro on your phone, you will need to set up some features to make the most of it. Here are the steps to set up WhatsApp Business Pro:
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The steps to create a business profile
Open the WhatsApp Business app on your phone and tap on the menu icon (three dots) at the top right corner.
Tap on "Settings" and then tap on "Business settings".
Tap on "Profile" and then tap on any field that you want to edit or add information.
You can edit or add information such as your business name, category, description, address, email, website, business hours, location, and profile photo.
Tap on "Save" when you are done.
The steps to use messaging tools
Open the WhatsApp Business app on your phone and tap on the menu icon (three dots) at the top right corner.
Tap on "Settings" and then tap on "Business settings".
Tap on "Messaging tools" and then tap on any tool that you want to use or edit.
You can use or edit tools such as away messages, greeting messages, quick replies, and automated messages.
Away messages are messages that are sent automatically when you are not available or outside of your business hours.
Greeting messages are messages that are sent automatically when a customer contacts you for the first time or after 14 days of inactivity.
Quick replies are messages that you can send quickly by typing a shortcut (/) followed by a keyword.
Automated messages are messages that are sent automatically based on certain triggers or events, such as order confirmation, shipping update, delivery notification, etc.
You can customize the content, timing, and recipients of each tool according to your preferences.
Tap on "Save" when you are done.
The steps to create a product catalog
Open the WhatsApp Business app on your phone and tap on the menu icon (three dots) at the top right corner.
Tap on "Settings" and then tap on "Business settings".
Tap on "Catalog" and then tap on the "+" icon at the bottom right corner.
You can add products or services that you want to showcase to your customers on WhatsApp.
You can add information such as product name, price, description, image, link, and code.
You can also add variations of your products or services, such as different sizes, colors, or flavors.
You can preview your catalog before publishing it by tapping on the eye icon at the top right corner.
Tap on "Publish" when you are done.
Conclusion
WhatsApp Business Pro is a powerful tool that can help you grow your small business and reach more customers on WhatsApp. It offers many features that can help you communicate with your customers more effectively and efficiently, such as business profile, labels, messaging tools, product catalogs, multiple users, contact labels, message analytics, and conversation-based pricing. It also allows you to integrate WhatsApp with other platforms and services that you use for your business, such as CRM systems, chatbots, e-commerce platforms, and more. You can download WhatsApp Business Pro for Android or iPhone by following the steps in this article. You can also set up WhatsApp Business Pro by creating a business profile, using messaging tools, and creating a product catalog. If you want to learn more about WhatsApp Business Pro, you can visit the official website or contact the support team.
FAQs
Here are some of the frequently asked questions about WhatsApp Business Pro:
Q: How much does WhatsApp Business Pro cost?
A: WhatsApp Business Pro is a paid feature that charges you based on the conversations that you initiate with your customers. The pricing varies depending on the conversation category, the country of the recipient, and the volume of messages. You can check the pricing details on the official website.
Q: How can I switch from WhatsApp Business to WhatsApp Business Pro?
A: If you are already using WhatsApp Business and want to upgrade to WhatsApp Business Pro, you can do so by following these steps:
Open the WhatsApp Business app on your phone and tap on the menu icon (three dots) at the top right corner.
Tap on "Settings" and then tap on "Business settings".
Tap on "Account" and then tap on "Switch to WhatsApp Business Pro".
You will be redirected to a web page where you can sign up for WhatsApp Business Pro. You will need to provide some information about your business, such as your company name, industry, country, contact person, email address, phone number, website URL, and message volume. You will also need to agree to the terms of service and privacy policy of WhatsApp Business Platform. Tap on "Submit" when you are done.
You will receive an email from WhatsApp confirming your sign up request. You will also receive a message from WhatsApp on your phone with a link to activate your account. Tap on the link to activate your account. You might need to enter a verification code that you receive via SMS or a phone call.
Congratulations! You have successfully switched from WhatsApp Business to WhatsApp Business Pro. You can now start using the app to communicate with your customers and use the WhatsApp Business Platform features.
Q: How can I delete my WhatsApp Business Pro account?
A: If you want to delete your WhatsApp Business Pro account, you can do so by following these steps:
Open the WhatsApp Business app on your phone and tap on the menu icon (three dots) at the top right corner.
Tap on "Settings" and then tap on "Business settings".
Tap on "Account" and then tap on "Delete my account".
You will be asked to enter your phone number and confirm that you want to delete your account. Tap on "Delete my account" again.
Your account will be deleted and all your data will be erased from WhatsApp servers. You will also lose access to the WhatsApp Business Platform features.
Q: How can I contact WhatsApp Business Pro support?
A: If you have any questions or issues regarding WhatsApp Business Pro, you can contact the support team by following these steps:
Open the WhatsApp Business app on your phone and tap on the menu icon (three dots) at the top right corner.
Tap on "Settings" and then tap on "Help".
Tap on "Contact us" and then write your message describing your problem or query.
You can also attach screenshots or logs if needed.
Tap on "Send" when you are done.
You will receive a reply from the support team within 24 hours.
Q: How can I get more tips and best practices for using WhatsApp Business Pro?
A: A: If you want to get more tips and best practices for using WhatsApp Business Pro, you can visit the official website and check out the resources section. There you will find guides, tutorials, videos, blogs, webinars, and case studies that can help you learn more about WhatsApp Business Pro and how to use it effectively for your business. You can also join the WhatsApp Business Community, where you can interact with other WhatsApp Business Pro users and experts, share your feedback and ideas, and get support and advice.
I hope this article has helped you understand what WhatsApp Business Pro is, why you should use it, how to download it, and how to set it up. If you have any questions or comments, please feel free to leave them below. Thank you for reading and happy WhatsApping! 44f88ac181
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